Support

Last updated 20 September 2026

Telegram is the support channel — no ticket queue, no email address to lose. A real person reads every message and replies in the same chat, usually within 1–2 business days (Monday–Friday). PixSorter is a small product from Botat, so this one channel is the whole support desk.

What to include

Your receipt or order ID, and the email address you used at checkout — for anything about a licence or a refund, we match those two against the issuance ledger. (The store emails your receipt; keep it, it has the order ID.)
Your macOS version and the PixSorter version (app menu → About).
What you did, what you expected, and what happened — a screenshot helps.

Licence keys

I paid but have no key

Message us on Telegram with your receipt ID. We keep an issuance ledger, so we can re-send the exact key that was minted for your order.

I lost my key

Same route — we re-send it from the ledger. Keep the email; the key is the whole licence.

How do I activate it?

In the app: Settings → Manage License…, paste the PS1.… key and activate. It is verified on your Mac with no server involved, so it keeps working offline — and so does the app if this website ever disappears.

The key will not activate

Something was probably mangled in copy/paste (a wrapped line, or a missing character at the end). Send us the key and we will check it against our public key and re-send it.

First launch, and macOS warnings

Until Apple has notarized the build, macOS may warn on first launch that it cannot verify PixSorter. To open it anyway:

Recommended: in Finder, open Applications, right-click (or Control-click) PixSorter → Open → Open. You only need to do this once.
Or: try to open it, then go to System Settings → Privacy & Security and click Open Anyway for PixSorter.
Or in Terminal: xattr -dr com.apple.quarantine /Applications/PixSorter.app

Folder permission prompts are one-time and per folder — PixSorter only reads the folders you add, and browsing never copies or modifies anything.

Refunds and privacy

Refunds: Refund & Cancellation Policy — 7 days, no reason needed, handled by Dodo Payments.
Privacy: Privacy Policy — the app is offline and your photos never leave your Mac.
Terms: Terms of Service.
Prices and checkout: Buy PixSorter.